Warranty Policy

Main Warranty Conditions You Must Observe:

• Warranty service involves repairing the item during its active warranty period.
• The warranty period is calculated from the date of sale.
• Warranty service is provided at authorized service centers. Using the warranty card issued by our store, you can find the addresses and contact information of the service centers directly on the card.
• The warranty covers damage to the equipment caused by a factory/technical defect.
• To receive warranty service, please present the warranty card at the service center, along with the proof of payment and the manufacturer's warranty card (if applicable).
• The customer must present the device requiring warranty service in its full original packaging, with all accessories, and without mechanical damage.
• The warranty card must include: the name of the item, serial or IMEI code, the buyer's identity, date of purchase, and the name and signature of the responsible employee. Otherwise, warranty service will not be provided.
• To obtain information regarding warranty services, the client must contact our operator in advance.

Our warranty service provides for the repair or replacement of the item within the specified timeframe.

Warranty service will not be provided if:

• The product's warranty period has expired.
• The warranty card and/or the manufacturer's warranty card (if any) is not presented.
• The data in the warranty card has been erased or altered.
• The serial number, IMEI code, or registration number on the warranty card or the device casing is illegible or removed.
• The purchased product has visual or mechanical damage/defects, or the seal is damaged or removed.
• The device was used for purposes other than its intended use.
• The storage and usage rules attached to the device by the manufacturer have been violated.
• The damage is caused by a computer virus or incompatible file(s).
• The damage is caused by a power grid malfunction (voltage fluctuation above or below 220-230 volts), moisture, corrosion, exposure to extreme high or low temperatures, violation of operating/storage conditions, or unqualified repair/installation work carried out by an incompetent person.
• The damage is physical, for example: broken, cracked, scratched, dented, burned, melted, and/or damaged by liquid.
• The user failed to comply with the product's operating rules (see the documentation attached to the product or the manufacturer's website).

The warranty conditions do not apply to:

• Earphones, USB cables, and accessories of smartphones and mobile phones.
• Any kind of damage to the software or operating system.
• The power supply unit, device battery, memory card, cables, or charging accessories.
• Devices with up to five damaged pixels on the screen.
• Equipment on which installation or warranty work has not been performed by a specialist from an authorized service center.

Additional Information:

• The company is not responsible for the unstable operation of the equipment when unlicensed programs are used in smartphone systems or computers.
• The buyer is responsible for transporting the damaged equipment to the service center at their own expense.
• According to the warranty conditions, the service center is obliged to repair the damaged equipment within 45 working days from the moment of receipt.
• The servicing center is not responsible for saving or deleting the client's personal information stored on the device.

Item replacement is allowed only in the following cases:

• If the product was purchased via installments or a debit/credit card, the order cannot be canceled. The item can only be exchanged if a manufacturing defect is discovered.
• Upon receiving the item, the customer must check its visual condition in the presence of the courier.
• In case of any problem or visual defect, the customer must contact our operator before the courier leaves and explain the issue in detail.
• If you contact us requesting a product exchange after the courier has left, the responsibility for returning the product to the warehouse and the associated transportation costs lies with the customer.
• If the purchased item reveals a factory defect within 5 (five) calendar days of the sale, the buyer must immediately contact our operator for further instructions. The item will be replaced according to the rules established by the supplier company.
• The item will be replaced with an item of equal or greater value (provided the customer covers the price difference).
• When returning the item, the buyer must include all its accessories and the proof of purchase document.

Contact Us

In case of any questions related to warranty services or item returns, our team is ready to help you:

• Address: 1 Merab Aleksidze Street building 1, floor 1, Tbilisi, 0160, Georgia.
• Phone: 032 2 08 08 08
• Email: sales@vendori.ge
• Working Hours: Monday - Friday, 10:00 - 19:00